HOW LONG IN ADVANCE SHOULD I BOOK?

Most people book in advance. It’s not mandatory that you book advance, however, as the date of your party approaches time slots become filled and entertainers become booked.

Do you have a last minute booking?

We can sure try to help.  Please call us immediately to see if we can accommodate your request.  Our sales representatives are available every day 9am till 10pm.

HOW MUCH DO YOU CHARGE?

Our prices are based on different factors.  Please check our prices Here or simply call us at 973– 951-5393.

IS THERE A DEPOSIT REQUIRED TO BOOK?

Yes, in order to reserve your date and time we require a non-refundable deposit at the time of booking. Required deposits vary depending mostly on the location of your party and the notice given.  We accept all major credit cards. Currently we do not accept personal checks or money orders.  ALL DEPOSITS ARE NON-REFUNDABLE.

HOW FAR DO YOU TRAVEL?

We cover the New York and New Jersey areas.  If you live outside of those areas, please call us to check on travel charges and availability.

WHAT VENUES WILL YOU ENTERTAIN AT?

We are willing and able to entertain at all venues.  Please be aware that some venues have their own restrictions and guidelines. Please check with your venue to see if they allow outside entertainment before booking with us.  All deposits are non-refundable.

OUTDOOR PARTY POLICY?

Outdoor venues are always welcome!  However, if you are planning an outdoor party, please have a backup plan in the event of bad weather. Since the costumes and wigs worn by the performers are extremely delicate, it is preferred to have a covered or shaded area for some if not all activities.  As outdoor venues are much more difficult for our performers and require that our costumes go through a rigorous cleaning process after being exposed to outdoor elements and ware.

AM I RESPONSIBLE FOR PARKING?

We request that you please save a spot for your performer(s) to park in the driveway or in front of the event location.  We appreciate having a safe and easy access into the party site with all materials. The client is responsible for any costs associated with parking. ie meter, garage fee or paid parking lot. Client is responsible to reimburse our entertainer for the cost of parking upon arrival.

WHAT HAPPENS IF A GUEST BECOMES ILL, UPSET OR MISBEHAVES?

The party character is only responsible to entertain the children at your party. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always promoted, it is the responsibility of the host/hostess to monitor and take charge of any children who are not behaving.  If a child/adult at your party exhibits inappropriate, abusive or rude behavior, our entertainer can leave with or without notice.  It is the responsibility of the client to be in control of the guests at the event while our entertainer is present.

DOES IT MATTER HOW MANY GUESTS I INVITE?

We cater to all parties no matter the size.  Extra fees may be incurred with parties including more than 25 children.

WHAT IF MY GUESTS ARRIVE LATE?

All party visits MUST begin at the scheduled time agreed to by the client at the time of the booking and will end upon the agreed duration time.  All events are based on a schedule and work best when all guests arrive on time.  Late guests are welcome to join in upon arrival.  Once our entertainer arrives at the event, they will be ready to begin.  Our entertainers are not required to wait till your guests arrive in order to begin the visit.  It is the client’s responsibility to make sure to schedule the correct time of the visit and that their guests are on time.

 

WHAT IS YOUR CANCELLATION/ RESCHEDULING POLICY?

If you decide to cancel the visit after you book with us you agree to forfeit your deposit.  All deposits are non-refundable.  If you give us at least 24 hours notice prior to the day of your party you may postpone the visit.  You have up to one year to reschedule your party.

DO YOUR ENTERTAINERS ACCEPT GRATUITY?

Absolutely!  The entertainers that serve you are all well trained and make it their number one priority to ensure your party is a success.  Gratuity is not included in the total of your package price, so if you want to show your entertainer that you loved their performance, gratuity is a great way of doing so. Though it is not expected, it is always appreciated and is definitely customary in this industry.  Tipping an entertainer is just like tipping a waiter or waitress; Gratuity is between 15%-20% of your package total is a typical tip amount and is appreciated. Tips are split evenly among all entertainers.